Frequently Asked Questions
Everything you need to know about your Retrofête experience.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-5 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I find my correct size?
Each product page features a detailed size guide. Our silhouettes range from structured to flowy; we recommend checking the specific measurements or contacting our stylists for personalized advice.
Do you offer international shipping?
Yes, Retrofête ships worldwide. International shipping rates and duties are calculated at checkout based on your delivery location and the value of your order.
How should I care for my sequined garments?
To preserve the integrity of our hand-beaded and sequined pieces, we recommend professional dry cleaning only. Store them flat or on padded hangers to avoid stretching.
Can I modify or cancel my order?
Once an order is placed, we work quickly to process it. Please contact our customer service team within one hour of purchase if you need to make changes, and we will do our best to accommodate.